• End-to-end delivery leadership

Own the full implementation lifecycle from contract handoff through go-live and post-launch stabilization. Build and maintain the master project schedule, sequence workstreams, and manage the critical path. Deliver clear, executive-level status reporting to internal leadership and client stakeholders throughout each engagement.

• Cross-functional team coordination

Partner closely with client, engineering, product, and DevOps teams to align internal delivery with client commitments. Build strong working relationships across disciplines, creating the transparency and shared accountability that keeps complex, multi-workstream projects on track.

• Client partnership and change enablement

Through close relationship with clients guide them — courts, agencies, and law firms — through the organizational and operational changes required for a successful go-live. Build trust with client leadership, manage expectations proactively, and help client teams develop the readiness and confidence to adopt the platform effectively.

• Infrastructure, configuration & technical coordination

Coordinate infrastructure provisioning for Azure-hosted environments across dev, staging, and production. Manage client-facing infrastructure readiness, oversee third-party integrations, lead data migration coordination, manage UAT cycles, and drive go-live cutover planning with rollback procedures and hypercare support. Risk management and proactive escalation Maintain a live risk register and issue log throughout each engagement. Surface risks early — with a recommended mitigation path — and drive resolution across internal teams and client contacts before issues affect the project timeline or client relationship. Delivery practice development Contribute to building a scalable, repeatable implementation practice. As you run engagements, capture learnings, refine templates, and help shape the delivery methodologies that will support the company’s next phase of growth.